What is thatbagiwant.com?

Instead of spending thousands of dollars on buying premier designer bags, at thatbagiwant.com, you can borrow authentic designer handbags for a fraction of the cost. Bags are delivered right to your doorstep and you can keep them as long as you want if you maintain your account well. When you are finished with the bag, we will be back at your doorstep to collect it from you. Hassle free!

How do I get started?

Bags are rented either through credit card directly or via purchase of baggies points. Rentals are weekly based and members can keep the item for as long as 12 weeks provided the account is well maintained. Rental from 2nd week onwards comes with 5% discount every additional week, cap at 30% from week 7 to week 12. Hence the longer the rental duration, the higher the savings.

What are baggies points?

Can I redeem my baggies points for cash?

It is our policy that Baggies sold or given are not redeemable for cash. You can only use them to make rentals or purchases.

Is there any promotion during my birthday?

Enjoy a one-time 20% more baggies if you top up baggies during your birthday month. The complimentary birthday baggies will be credited into your account upon verification of the date of birth.

What are the procedures if I would like to send in my handbags for cleaning?

Simply access the website and click on “Care A Bag” at the Menu Bar. Submit to us the handbag information and collection arrangements via the e-form and we will be at your doorsteps to collect your handbag/s. The charges are from $40 to $60 nett.

Are your handbags really designer originals?

Are the designer handbags new or used?

The bags are brand new when we purchased them. We do not purchase our bags from any secondhand retailer. However, as the bags are subjected to rental, you may or may not receive a brand new bag. Nevertheless, we believe in maintaining the highest standards for our bags and we will never deliver a bag that does not meet these exacting standards. All bags are quality controlled and hand inspected to ensure your complete satisfaction.

How do I become a member then?

What is “I Want It” and “Queue For It”?

Do I get an incentive for introducing my friend to thatbagiwant.com?

How long can I "borrow" a handbag?

Can I "borrow" more than one bag at a time?

How about delivery costs and other hidden costs?

How long will it take to receive my bag after ordering?

Trust us; we know the feeling. You like the bag and you want to get your hands on it ASAP. Delivery time can be as short as 4 hours from the time the order is made depending on the timing of the order and the availability of our courier team.

What if I don’t see a particular bag I like?

We thought to ourselves that since it is a membership website, who else besides the members themselves to decide which handbags thatbagiwant.com would carry. Just send us the exact brand and type of your type dream bag and we will go on a shopping for you. No guarantee though as this is dependent on the availability of the bag and our purchase policy.

How do you work out the rentals?

Each bag is valued individually based on its demand, requisition price and condition. Each bag is valued individually based on its demand, requisition price and condition. Rentals are worked out based on valuation price and estimated shelf life.

What if I can’t bear to part with a bag?

At thatbagiwant.com, bags can be purchased based on our valuation price. However we may at times disallow the sale of a particular bag due to its availability and popularity. Just email us at customerservice@thatbagiwant.com.sg and we will revert with the decision and quotation.

How do I enjoy the HSBC Promotion?

If you are a cardholder of the 14 HSBC credit cards listed at the website, you will enjoy savings when you use the card for your online transaction at PayPal. During checkout, simply select the type of the HSBC card at the Promotion Code box and key in the first 6 digits of the credit card number at the Code Number box to proceed with the transaction. This promotion is only applicable for rentals and extensions but not valid for purchases of Baggies and RTO programme. For verification purposes, please present the HSBC credit card to our courier staff upon delivery of the rented item.

What is RTO Programme?

RTO (Rent-To-Own) Programme allows members to possess fashion designer handbags and accessories on an own-as-you-rent basis. Any item that is qualified under the RTO Programme is given a RTO factor. Essentially this factor shows the number of weeks the handbag or accessories could be owned by any member if it is rented without any break in rental period. For instance, if a RTO handbag has a RTO factor of 12 weeks, this means that member can own the handbag if it is rented continuously for 12 weeks, at NO EXTRA COST.

What is Member-RTO (M-RTO) Programme?

Just like RTO Programme, members can own designer handbags and accessories on an own-as-you-rent basis. The difference is that these are handbags and/or accessories from members. Members placed these handbags and accessories with thatbagiwant.com on a consignment basis.

How do thatbagiwant.com guarantee that handbags under the M-RTO Programme are authentic?

Members who placed their handbags under the M-RTO Programme are registered members with thatbagiwant.com. Before the handbags are placed into the programme, thatbagiwant.com undertakes a stringent process to ensure that the handbags are authentic and in good condition. All handbags must be bought from boutiques or reputable resellers and come with official receipts or authenticity cards. Over and above the checks by thatbagiwant,com, members who participate in this programme are also required to sign a written agreement to assure the authenticity of the handbags that are placed in the M-RTO Programme.

Can I use Baggies to rent handbags under the M-RTO Programme?

No. As the handbags belong to members, you will not be able to use existing Baggies to rent M-RTO bags. In fact, the weekly discount will not apply too. These are for accounting purposes.

What are the procedures if I would like to sell my handbags through the M-RTO Programme?

First of all, you must already be a thatbagiwant.com member. Next, send us an email at rto@thatbagiwant.com.sg to indicate your intention and we will revert with a Bag Information Form for you to complete. Essentially, you will be asked to send us the descriptions of the handbags you wish to sell. Complete the form, send it to us via email, and we will be at your doorsteps to collect the handbag/s. You will also be required to sign a Consignment Agreement to guarantee the authenticity of the handbags you are putting up for sale, amongst other terms. The Agreement is valid for 6 months and if the handbags are unsold by the end of the 6-month period, the handbags will be returned to you.

What are the charges and commission involved for selling my handbags through the M-RTO Programme?

Members are required to pay a non-refundable upfront cash $50/- consignment fee for every bag placed in the M-RTO programme. This will cover the administration, photography, maintenance and courier costs incurred by thatbagiwant.com. When the handbags are rented out, thatbagiwant.com will collect 20% commission of the rental proceeds.

How fast do I receive payment when my handbags are rented out to other members?

Members receive progressive payments, by way of cheque, as their handbags are rented out. The faster the rentals for the bags are paid, the faster the rental proceeds will be paid out. Members can expect to receive the proceeds 2 to 4 weeks from the date where rental proceeds are received by thatbagiwant.com.

I have a branded handbag to sell but the condition isn’t new. I am not sure whether it can be placed in the M-RTO programme?

Currently only selected brands are available for sale at our website, namely, Chanel, Louis Vuitton, Hermes, Gucci, Prada, Loewe, Balenciaga, Miu Miu, Bottega Veneta, Burberry, Christian Dior, Coach, Kate Spade, Versace, Marc Jacobs, Celine, Chloe, Ferragamo, Fendi, Jimmy Choo, Mulberry, YSL, D&G and Tod’s. If your handbag is not in the listed brands, we will not be able to place it in the M-RTO Programme. Also, the handbags in our website are pristine new and all less than a year in circulation. We can only accept your bag if it is almost brand new.

What is BuyBack Guarantee Programme?

How many times have you purchased an expensive designer handbag and regretted the decision after using it for only a few times? A change of mind does not have to be expensive. With the BuyBack Guarantee Programme, thatbagiwant will buy back the handbag for up to 95% of the Purchase Price should you change your mind.

How does BuyBack Programme work?

When an item is purchased with a BuyBack Guarantee, member can exercise an option for thatbagiwant to buy back the item within a month from the delivery date.

Who decides the BuyBack Price?

In actual fact, the member decides the BuyBack price. The earlier the item is returned, the higher the BuyBack Price. Hence the collection date for the item determines the BuyBack Price for the item.

How much is the BuyBack price if the item is returned within 1 week of purchase?

When the option to return the item is exercised within 1 week of delivery, the BuyBack price is equivalent to Purchase Price less 1 week rental. This means that we simply take it that the member has rented the item for 1 week, deduct the weekly rental from the Purchase Price and return the remaining funds to the member.

What is the BuyBack Price if the item is returned within 2 weeks, 3 weeks and 4 weeks?

If item is returned within 2 weeks of delivery, BuyBack Price is Purchase Price less 2 weeks rental. If item is returned within 3 weeks of delivery, BuyBack Price is Purchase Price less 3 weeks rental. If item is returned within 4 weeks of delivery, BuyBack Price is Purchase Price less 4 weeks rental.

How many weeks before the option expires?

The BuyBack Option will expire 4 weeks after the delivery of the item.

How is the buy back done?

Once the Buyback Price is decided, thatbagiwant buy back the item by refunding the payment to the debit or credit card that was used by the member to make the purchase transaction.

How long does the buy back take?

Once the item is collected, thatbagiwant will shall the refund to the debit/credit card within 1 week from the collection date.

How do I make arrangement to return the item if I wish thatbagiwant to buy back the item?

A “Return Arrangement” icon will appear at the “Current Transactions” page of member profile page a working day after the item is delivered. Click on the icon and you will be requested to key in the collection instructions for thatbagiwant to pick up the item.

How can I enjoy the services if I am not residing in Singapore?

As we are registered and based in Singapore, all services are available to members residing in Singapore. Nonetheless, the BuyBack Guarantee Programme is now available for members residing in Malaysia.

Does thatbagiwant deliver to an overseas address?

Yes, but only to Malaysia for members who purchase handbags and accessories.

The item I bought through the BuyBack Guarantee Programme was delivered to me in Malaysia. How do I make return arrangement to return the item if I wish thatbagiwant to buy back the item? Can I send the item by freight courier?

Members residing in Malaysia who wish to exercise the BuyBack Option for an item bought under the BuyBack Guarantee Programme have to provide a Singapore collection address for thatbagiwant to pick up the item. Thatbagiwant will not be able to pick up the item from any overseas address other that an address in Singapore.

Any item sent by freight to thatbagiwant has to be sent to our registered address at 10 Anson Road, #03-09, Singapore 079903. The collection date which determines the BuyBack Price will be based on the receipt date of the item in Singapore and not the courier date from Malaysia.

What if I lose the bag/accessory or it becomes dirty or breaks?

If any of these unfortunate things happen, the first thing you should do is to call our customer service team immediately.

(a) Lost Handbags
If the rented item is lost, you will be charged a replacement fee, which can vary depending on the handbag in question. See (c) below for replacement fees.

What is your refund policy?

Refunds will be given at the discretion of the Company Management.

Do you accept checks or money orders?

 We accept payments through PayPal secure online payment gateway. Credit cards and debit cards from VISA and MASTERCARD, and AMEX are accepted. We also accept bank transfers through PayPal online payment if you have an existing PayPal account.